Key points
- Cancellation stops future renewal but does not automatically create a refund.
- Refund requests are reviewed against usage, purchase terms, evidence and applicable law.
- Duplicate or incorrect charges should be reported promptly.
- Approved refunds are normally initiated by Kaption within seven business days.
This summary does not replace the complete policy below.
This policy applies to paid Kaption plans and usage purchases made through a Kaption checkout. Any additional terms displayed before a purchase form part of this policy for that transaction.
Cancellation stops future plan charges according to the cancellation controls and timing presented in the account or billing interface. Cancelling does not automatically reverse a charge already completed.
Under the currently configured billing model, subscriptions automatically renew.
Paid plans may renew automatically where this is shown at checkout or in the account billing area. Users should cancel before the next billing cycle if they do not want renewal.
- Current configuration
- Subscriptions automatically renew.
Refund requests are reviewed individually against the purchase terms, service usage, technical evidence, duplicate charges, and applicable law. Submitting a request does not itself guarantee approval.
Where a service problem can reasonably be corrected, support may first offer troubleshooting or restoration of the affected feature.
| Scenario | Typical treatment |
|---|---|
| Duplicate charge | Normally eligible after verification. |
| Charge after confirmed cancellation | Normally eligible if cancellation was completed before renewal. |
| Major service failure | Reviewed based on evidence, impact and whether the issue can be corrected. |
| Change of mind | Not normally eligible unless required by law or checkout terms. |
| Partially used subscription | Reviewed case by case against usage and applicable law. |
| Used minutes | Normally not refundable once consumed or exported. |
| Unused minutes | Do not automatically create a refund unless stated at purchase or required by law. |
| Account suspension | Not eligible where suspension resulted from serious or repeated policy breach. |
| Payment-provider delay | Kaption can initiate approved refunds, but provider and bank timing may vary. |
Email support@kaption.in from the address associated with the account. Include:
- the account email address;
- the transaction or invoice reference;
- the purchase date and amount;
- the reason for the request; and
- relevant screenshots or error details, if applicable.
Approved refunds are normally initiated by Kaption within seven business days. The time required for the amount to appear may depend on the payment provider and financial institution.
Usage already consumed or exported may be considered when reviewing a refund request. Plan limits and top-up terms shown at purchase apply to the relevant transaction.
Unused included minutes do not roll over into the next billing period.
Report suspected duplicate or incorrect charges promptly so they can be investigated. Contacting support before initiating a payment dispute may allow the issue to be resolved more quickly, but does not limit any right available through a bank or applicable law.
Contact
Billing, cancellation, or refund help
Send the account email, transaction reference, purchase date, and a short explanation so the request can be reviewed.
- Business
- Kaption (operated by Yagna Patel as an individual)
- Registered address
- Pavan City Complex, Modasa, Gujarat, India
- support email
- support@kaption.in
- Grievance contact
- Yagna Patelgrievance@kaption.in